Support & Help
For all jodelsoft games · We usually reply within a few days.
💬
Direct line to the developer
Email us with the game name, platform and a short description at info@jodelsoft.de.
Email us with the game name, platform and a short description at info@jodelsoft.de.
Frequently asked questions
Do I need an internet connection?
Most games run offline after download. A connection is required for downloads, restoring purchases, store services, ads and cloud backups when enabled.
Are there ads, subscriptions or hidden costs?
Depending on the game, optional rewarded ads may be offered. For this model: no banners, no launch ads and no random interruptions. The relevant game and store pages state whether a game contains ads. Subscriptions exist only where explicitly stated.
Can I decline a rewarded ad?
Yes. The ad is offered only after an intentional action. If you do not want to watch it, normal progress remains available; only the optional bonus is skipped.
How do I change my ad privacy choice?
Where the game provides this feature, reopen privacy options in the game's settings. More information is available on Advertising & Privacy.
How do I restore a purchase?
Use Restore Purchases in the game and sign in with the same Apple, Google or Steam account used for the purchase. Cross-platform transfers are only available where explicitly supported.
My save is gone — what can I do?
Saves are normally local. First check whether a system or Steam Cloud backup is available. jodelsoft cannot restore a save that was not backed up before uninstalling or resetting.
Which devices are supported?
jodelsoft develops for iPhone and iPad, Android, and Windows and macOS via Steam. Not every game is released on every platform; check the game page and store for the current status.
What's next?
Popcorn & Premieren and Fastfood Empire are announced for iOS, Android and Steam. We only publish dates once they are reliable.
Report a bug
Please include the game and version, device or operating system, platform, steps leading to the issue and, if possible, a screenshot.
✉️
Email support
info@jodelsoft.de
info@jodelsoft.de